Zoom has recently announced a major expansion in its artificial intelligence offerings with the introduction of AI agentic features across the Zoom Workplace platform. Central to this upgrade is the launch of the Custom AI Companion, a powerful paid add-on that allows organizations to tailor AI agents and skills according to their specific needs. This development marks a significant step in Zoom’s journey toward becoming an AI-first collaboration hub, helping users boost productivity, streamline workflows, and enhance communication like never before.
The new AI Companion is now equipped with agentic capabilities, meaning it can understand context, plan, and carry out actions with minimal input from the user. As Jeff Smith, Head of Product for Workplace AI, Meetings and Spaces at Zoom, noted, this move represents the company’s commitment to delivering innovative solutions that drive efficiency and collaboration. The AI Companion goes far beyond just taking notes during meetings. It can now automatically generate task recommendations from Zoom Meetings, Team Chat, Mail, and Docs. It assigns these tasks to the appropriate individuals based on context and meeting summaries and even offers suggestions for the next steps while providing insights to help users stay on track. Additionally, a new task management tab allows users to monitor progress and manage tasks seamlessly within the platform.
With the Custom AI Companion, businesses now have the flexibility to create and train AI agents to suit their unique operations. The platform also supports integration with third-party AI agents, enabling deeper collaboration across tools and platforms. Zoom AI Studio supports both the Model Context Protocol developed by Anthropic and Google’s Agent to Agent Protocol, making it easier for users to integrate external AI agents with the AI Companion. This means organizations can build smarter workflows by connecting Zoom with external tools, enhancing functionality and reach.
Another notable feature is the AI Companion Voice Recorder, designed to transcribe and summarize conversations while capturing key action items — even when users are not present during meetings or calls. This tool, which will be available on mobile and Zoom Rooms later this month, ensures that important moments are never missed. It adds a new layer of convenience for users constantly on the move or managing multiple tasks at once.
Zoom has also made significant upgrades to its Team Chat with multilingual support through the use of small language models optimized for specific AI functions. These models allow for real-time language translation in German, Spanish, Italian, French, Portuguese, Brazilian Portuguese, Simplified Chinese, and Traditional Chinese. Team Chat now allows users to mention individuals who are not in the conversation and even share their contact details without adding them to the chat. This improves collaboration, especially for global teams working across different time zones and regions.
Additionally, Zoom has rolled out a feature that allows users to create personalized avatars for use in Zoom Clips. This enables team members to record short video updates using a virtual avatar and share them with others who may have missed a meeting or important update. The avatar tool will be part of the Custom AI Companion add-on and will also be offered as a separate SKU starting in May. This is particularly useful for asynchronous communication, where users can quickly share information without the need for live meetings.
Zoom’s integration capabilities have also received a significant boost. Through partnerships with platforms like Amazon Q Business and Glean, users can now connect AI Companion chats with a range of enterprise data sources such as project management tools, cloud storage, email accounts, and customer databases. This allows team members to access relevant context instantly during meetings, leading to more informed decisions and better outcomes.
Sales teams stand to benefit greatly from Zoom’s collaboration with Salesforce. A new feature allows users to receive AI-generated summaries of Zoom Phone calls directly within the Salesforce interface. This integration saves time by automating the note-taking process and ensures that customer data is accurately captured and stored. It’s a powerful tool for customer success teams looking to stay on top of interactions without the hassle of manual data entry.
Furthermore, Zoom’s Revenue Accelerator has been enhanced with more robust AI insights and automation. The feature now helps analyze sales conversations and generate valuable customer insights. A dedicated AI agent can operate using admin-configured sales methodologies like BANT, SPICED, and MEDDICC. This ensures that CRM entries are both timely and accurate while reducing the burden of manual updates for sales representatives. By automating these processes, Zoom is helping sales teams focus more on selling and less on data entry.
To support better internal communication, Zoom has launched Workvivo AI. This tool assists users in writing impactful updates, finding relevant information quickly, and creating more engaging internal surveys. It strengthens employee communication and is particularly useful for HR and internal comms teams seeking to enhance engagement within the organization.
Zoom’s innovations are not limited to office environments. With the launch of Zoom Workplace for Frontline, the company now supports employees in retail, healthcare, hospitality, manufacturing, and other frontline sectors. The mobile-first solution ensures that workers on the ground can stay connected with their teams, access information quickly, and remain productive. In parallel, Zoom Workplace for Clinicians is designed specifically for the healthcare sector, providing AI-generated notes to simplify documentation and reduce administrative burden for medical professionals.
These upgrades show that Zoom is no longer just a video conferencing tool. With the integration of agentic AI, the platform is evolving into a comprehensive digital workplace solution. From supporting multilingual communication to automating sales workflows and streamlining task management, Zoom is delivering tools that help teams work smarter — not harder. The emphasis on personalization through the Custom AI Companion means organizations can shape Zoom to reflect their operational needs and scale its capabilities as they grow.
Zoom’s latest set of AI enhancements is a clear indicator of the company’s forward-thinking approach. By embedding intelligent, agentic capabilities across its platform, Zoom is redefining workplace collaboration for the modern era. As businesses continue to embrace hybrid and remote work models, tools like the AI Companion and the Custom AI Companion add-on will play a critical role in enabling productivity, saving time, and ensuring seamless communication across teams and geographies
